At Nan-kee, we aim to provide a seamless return process. Please follow these guidelines to ensure a successful return or refund:
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Video Proof Required: To make a return, you must record a video while opening your package. This is crucial for verifying the condition of the item.
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24-Hour Return Window: You have 24 hours from the time you receive your package to start the return process.
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No Cash Refunds: We don't provide cash refunds. Instead, you'll receive store credit in the form of a coupon code within 3 days of receiving the parcel.
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Coupon Code Validity: The coupon code you receive is valid for 180 days from the date it is issued.
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No Returns for Coupon Purchases: Items purchased using the coupon code cannot be returned.
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Return Requests by Email: You can request returns or report damage or shortages by emailing us at info@nan-kee.com. We won't accept these requests without the required video evidence during the package opening.
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Reverse Pickup: If your return request aligns with our policy, we'll arrange a reverse pickup. The courier company will notify you. Only three pickup attempts will be made, so please ensure you're available for them.
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Quality Check for Store Credit: Store credit and coupon codes will be issued only after we receive the returned products and perform a quality check.
We're here to make the return process as smooth as possible, but please follow these guidelines to ensure a successful return or refund. If you have any questions, feel free to contact us at the provided email address.