At Nan-kee, we strive to provide a straightforward cancellation and refund process. Please adhere to these guidelines to ensure a smooth experience:
Cancellation Policy:
- Time Frame: You can cancel your order within 24 hours of placing it, without any charges.
- Late Cancellation: If you cancel after 24 hours, a cancellation fee of 10% of the order value will be applied, as the order would have already been processed.
- How to Cancel: Send your cancellation request to info@nan-kee.com, including your order number and contact information.
Refund Policy:
- Store Credit: Instead of cash refunds, we provide refunds in the form of store credit, which you can use on future purchases.
- Credit Issuance: Store credit will be issued within 5 business days after the cancellation has been processed.
- Validity: The store credit is valid for one year from the date of issuance.
- No Refunds for Discounted Items: Items purchased on sale or with a coupon code are final and cannot be refunded.
Process for Refunds:
- Eligibility: Only regular priced items are eligible for refunds. Discounted or promotional items cannot be refunded.
- Requesting a Refund: To initiate a refund, contact us at info@nan-kee.com with your order details and the reason for the refund request.
- Approval: Refunds are subject to our review and approval based on the condition of the returned items.
We are committed to ensuring that your experience with us is as convenient and satisfying as possible. Should you have any queries or require further assistance, please do not hesitate to reach out to us at the provided contact details.